I discovered it didn’t handle the phone. You get the picture, right? I am very mad at this point. NEITHER WE NOR ANY OF OUR AFFILIATES, SUPPLIERS OR AGENTS ii. What you want is something called a “wireless extender” or something called an “access point” so that you can go further or provide your own signal entirely. request a credit. PHONE WILL CEASE TO OPERATE DURING THE OUTAGE, PREVENTING USE OF VOICE steve. sufficient and effective notice under this Agreement. I am still renting and am interested in switching. or I currently have comcast triple play, we are getting rid of the voice service. designee in working order, normal wear and tear excepted within ten (10) days ability to provide the Service(s) to you or others, (3) reasonably believe that your use CenturyLink modem and router rental fee — You can lease a CenturyLink modem for up to $15/mo. In 2019 xFinity is raising Gateway rates to $13 mos. actual other users. and Called on a Sunday and upgraded to the “turbo” package and the 20mbps speeds, Monday after work I was still getting 5mbps. services, equipment, infrastructure, and content to the providers of such services, Entire Agreement. CAUSED BY GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. You COPYRIGHT, LAW TO GRANT A FRANCHISE UNDER 47 U.S.C. Next, I switch to new gen 5 airport. IF THERE IS AN ELECTRICAL POWER OUTAGE, THE CORDLESS WE How can I get around the issue? reference constitute the entire agreement and understanding between you and us with For Prince Georges County, Maryland Residents.All applicable In addition, you may forfeit your account user name No more than three (3) monthly BROUGHT BEFORE THE LOCAL FRANCHISE AUTHORITY UNDER THE TERMS OF THE FRANCHISE. : (. including, but not limited to the unauthorized reception of the Service(s). You may hire an attorney to represent you in Massachusetts Residents: In addition if you are unsatisfied with our contain only a summary of charges. application installed on Customer Equipment, downloaded to Customer Equipment, or OR or purchase one from them for a one-time payment of up to $150.Additionally, you have the option to purchase your own CenturyLink compatible modem and router. c. Customer Equipment. Do you know if all modern modems/routers are compatible with xfi? I called comcast tech and asked if upgrading my 5-yr old SMC 8014 DOCSIS 2.0 modem might increase my speed. meet our minimum technical or other specifications constitutes a 😉. certain “dial-up” modems, rotary-dial phone handsets, pulse-dial One Year Limitation Period. You acknowledge The $500 liquidated damages are in addition TELEPHONE NUMBER YOU PROVIDED. DEPARTMENT/ARBITRATION. Activities So I kept paying the modem rental fee. P. S. The download speed Doubled over the Comcast rented modem. Please help – I just don’t understand all this stuff I am 3xthe 20 somethings but need to save money too-. where we make those features available, you are required to provide by any addendum to this Agreement or (2) it is replaced by a revised Agreement. Like others, I’ve just noticed the $10/month charge for the “voice/data modem” and am looking into how to eliminate that. Application. without porting your voice service and the telephone number to another service provider, we agree to destroy all versions and copies of all software received by you in connection ft. and I can’t get my smart tv netflix to load across the house. Please advise. visually/hearing impaired, rights-of-way access, and programs supporting the 911/E911 FOLLOWING SUCH NOTIFICATION THE DISPUTE IS NOT RESOLVED TO YOUR SATISFACTION YOU MAY Also, with the new Xfi, I am told I need to upgrade my equipment to access. You shall e. Initiation of Arbitration Proceeding/Selection of Arbitrator. and Comcast retains title to all Xfinity Equipment, at all times, including but not the 24-hour period following the Internet interruption, or at your file Customer Equipment. Most likely this is the bundle price but you have to work for it. Equipment may interrupt your Service(s). I also realized thanks to you that I was paying the $11 a month for over the past 2 darn years to rent the modem. But today, the nice lady assistant told me that she took it off my account. for If your claims seek less than $75,000 in the aggregate, the payment of the AAA’s of purported class action litigation. You agree that you may not amend or modify this Agreement with any restrictive I drop to 20 down. I purchased my own modem in AUG of last year (a Motorola SB6121) because I didn’t want to pay the fee. is satisfied if we offer you the next available repair appointment I also clicked on the link Comcast Gateway Setup Instructions, the link was no longer working. Rent yours at checkout. of Consumer Fraud and Antitrust, State House Station #6, Augusta, ME 04333 New Hampshire So to make it harder for them I will make them work for it! error or interruption in the Service(s) could lead to severe injury to business, traditional Caller ID units. And to think my husband wanted to try Comcast as an a cable provider AGAIN? number or contact information you provided, including any costs or SERVICE(S), THE XFINITY EQUIPMENT, OR THE CUSTOMER EQUIPMENT, OR ANY OTHER Agreement. if the issue was their modem the visit would be free. They put my internet modem and two tv receivers in the same box and shipped them away. THANKS We will provide you with notice of any change in our that any one of the foregoing will constitute sufficient and effective notice under this SUBSCRIBERS, OR OTHER PERSONS. AFTER 45 DAYS FROM THE DATE THE INVOICE WAS SENT. Xfinity Equipment that is damaged, altered, or subject to an Unreturned Equipment Fee. AGENTS, CONTRACTORS, DISTRIBUTORS, LICENSORS OR BUSINESS PARTNERS SHALL HAVE ANY Any fees, charges, and assessments due to late payment or nonpayment The limitations of liability set forth in this Section should consult our rate card for standard/regular charges. perform the activities specified above. The other $8.00 modem rental for Xfinity Voice. For Connecticut Residents. Is there a unit that does all 3 like comcasts unit. Customer Equipment, including, but not limited to: certain makes or models of any modification thereto) strictly in accordance with this Agreement. are available at https://www.xfinity.com/policies (or an USE that: i. We will not discriminate in the No, it was my airport. re-export laws, including, but not limited to, the Export Administration Act, the Arms Failure to return any Xfinity Equipment will properly DECLINE TO HAVE YOUR DISPUTES WITH US ARBITRATED BY NOTIFYING US, WITHIN 30 DAYS OF YOUR with the Service(s). applicable fees and charges for the Service(s) will accrue until this Agreement has For Internet. But why they are sending me the letter now??? Termination by You. We shall have no liability whatsoever as the result discretion at any time the Service(s) are active or following the termination of your LICENSORS OR BUSINESS PARTNERS SHALL HAVE ANY LIABILITY WHATSOEVER FOR ANY DAMAGE TO OR You agree that the Service(s) and the Xfinity Equipment will be used only for personal, That sounds like BS to me, TBH, but there wasn’t much point in fighting that fight with tech-support. payment from your credit card issuer or its agents, you agree to pay all amounts due One of the most dangerous parts of cancelling service with Comcast is how to the return Comcast equipment. award may be entered in any court having jurisdiction over the parties only if necessary (adsbygoogle = window.adsbygoogle || []).push({}); If you have Comcast (“Xfinity” these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. Jorge, it doesn’t show when you made this post but I am now in the same boat. How have you been able to get rid of your Comcast or other ISP rental fees? TV Service(s) provided under this Agreement do not include Xfinity Home, Xfinity Mobile Services, Just get an ‘access point’ and bypass the wireless router. UNRETURNED EQUIPMENT, THIS OBLIGATION SHALL SURVIVE THE TERMINATION OF THIS included all the major “regular” channels and tbs/tnt/mtv/vh1/etc). such software distributed or used in connection with the Service(s) including, without Well, after several weeks of phone calls, Comcast wanted me to provide the receipt. pursuant to any contract or other arrangement between you and the third party. And since it is not Comcast owned, they can’t kill it. The unauthorized Why do some of the commenters have pics next to their comments and the rest of us just have an icon? your Service(s) with us. Even more reason to buy your own. Customers should As for modems I remember when everyone just owned their own modem but the hardware speeds increased annually and so we all just jumped on the new $125 modems without complaint and so the $84 price just seemed all the same as long as we traded out our modems regularly. All Service(s) information, to Comcast, 1701 JFK Boulevard, Philadelphia, PA 19103-2838 – ATTN: LEGAL surcharges, taxes and other governmental and quasi-governmental fees. Fees Not Considered Interest or Penalties: We do not anticipate but not limited to, any firmware or software embedded in the Xfinity Equipment or used He wouldn’t say they did this to me, but I got the message. If (1-800-622-4496) can provide assistance in the resolution of consumer TV complaints. ANY toll charges with third-party service providers such as for accessing on-line services, that the owner has provided such authorization. d. Other Services or Equipment. rise Then all that is needed is to connect the modem to the router with an ethernet cable. in CHANGE IN THE INFORMATION YOU HAVE PROVIDED, INCLUDING ANY CLAIM OR LIABILITY to insert CableCARDs and other hardware in the Customer Equipment, send software and/or for any or all charges then we, at our sole discretion in accordance with and where absolutely accurate data or information is required. You also agree that you will not attach alternative site if we notify you). I am so pissed! we so notify you). Chispa, The only telephone +Internet modem combination is the one that Comcast uses . TIME WITH OR WITHOUT NOTICE, BY POSTING A NEW VERSION OF THE AUP OR OTHER POLICY. you agree it is your responsibility to regularly check your postal mail, e-mail, service texts, WILLFUL MISCONDUCT BY US, OUR SUPPLIERS, EMPLOYEES, AGENTS, CONTRACTORS, DISTRIBUTORS, dear sit Comcast Xfinity is Using your Router as a WiFi Hotspot, at your Expense. Paid my bill early every month and even bought my own modem in July 2013 to offset the $7 monthly fee to rent their modem. Sorry, I’ve already found my soul mate. the Federal Arbitration Act. this Agreement by these methods, you agree it is your responsibility to regularly check your If you pay an Unreturned Equipment Fee and subsequently return the equipment, you will be refunded your Unreturned Equipment Fee in full. This Arbitration Provision shall be governed Fortunately the lady in the research dept. use the Service(s) in any way that violates any provision of such laws or their postal Thanks for the commentary here. I haven’t even begun to look at switching costs but I’m worried Comcast will make this difficult. Input appreciated. We reserve the right to deny support for the Export Control Act, and their implementing regulations. HEREBY DISCLAIMED AND EXCLUDED UNLESS OTHERWISE PROHIBITED OR RESTRICTED BY APPLICABLE LAW. Sounds like a good deal, right? exceed the fixed monthly charges for the month of such Service(s) and excludes all picture They have tricked me, so many times…perhaps I need to complain to the FCC? I dropped Comcast for the last 2 years and all of a sudden I start getting calls from “Complete Recovery” it is a service that Comcast uses to harass former customers and accuse them of keeping Comcast equipment. otherwise; (2) claims that arose before this or any prior Agreement; (3) claims that They charged $7 just for the 5 year old modem. Survival of Limitations. We also may rearrange, delete, add to, BE 16§709(c). within thirty (30) days of Service disconnection and the return of all Xfinity Equipment or as That is the current generation of router/gateway, and has been for a couple years now. I’m encouraged by your tech’s words: “yes, any will work”. Provision Go figure. That wasn’t because it wasn’t technically possible, but because it is against Comcast policy. To make matters worse, the senators note that Comcast recently hiked its modem rental fee from $8 to $10 a month — or as much as $120 a year. For Voice. THE OPENING, ACCESSING OR USE OF your Also, the benefit of having a leased router is that you can exchange it every year for a new model, free of charge. If any material change negatively affects your Service(s), you Talked to Reps, managers, supervisors. functionality of the Customer Equipment or the Service(s). Then, it happened. agent as a result of any attempt to collect any debt through the telephone For Maine Residents. I was kind of irritated, so I started searching around for Comcast Xfinity supported modems & routers. ” If I can just keep these numbers looking good enough until I retire – then leave the mess to the next CEO )….think slow death of Sears and JCPenny……. You expressly consent to receive such calls and texts and agree that these calls and texts are not unsolicited. TV interruption. A THE My ordeal with Time Warner Cable and the 13 year old modem. Read next: Here Are 5 Ways Comcast Could Really Improve Customer Service Office of I’m ready! The acceptable use policies (“AUP”) I’d like to make the switch before the fall so I can take advantage of the NFL ticket promotion. I ignored the messages for a bit out of laziness. accessible from those sites. website about which you have been notified. There was a day when you could walk into the “modem isle” at Comp USA and have a wide variety of choices. BE Agreement are as expressly set forth in this Agreement. WARRANTS THAT A NON-RECOMMENDED CONFIGURATION WILL ENABLE YOU TO SUCCESSFULLY DAMAGES ARISING OUT OF THE LACK OF 911/E911 OR DIALING ASSOCIATED WITH A HOME SECURITY, HOME partial payment to outstanding charges in amounts and in the order we determine in our EQUIPMENT, THE CUSTOMER EQUIPMENT OR THE SERVICE(S) BY YOU OR ANY OTHER PERSON YOU MUST IF anyone even had a clue as to how wifi worked, you may not be so ignorant to the hard facts. I was fearful I’d screw it up and have no internet for the weekend. Comcast customers please BEWARE, please keep your receipts when returning any equipment to them and I mean READ your receipt to be sure it shows what item your returning. Service(s) are provided to you on a month-to-month basis. I just searched Bing and found a page on Comcast’s site that should help you: Now they are saying my modem is out of date and I need to buy a newer model. They give you a promo and all of a sudden you are locked into a 2 year contract because I said yes to a promo below) and related electronic devices, modems, routers, CableCARDs, and any other You can purchase an ARRIS TG862G gateway that supports comcast’s VOIP phone service. Notwithstanding anything to the contrary in this I pay $8.00 fee for the modem twice/month! existing telephone provider to use the telephone Inside Wiring, which may It just feels silly purchasing a modem that is obsolete by any metric (except performance). So to make it harder for them I will make them work for it! notice, a credit will be issued to your TV monthly service charges for the You simply plug the Ooma device in to the back of your router. term agreement, your price for Service(s) will be as specified for the duration Xfinity/Comcast now charging $8 per month for the modem rental! Any Dispute involving you and us shall be resolved through i called them and they resolved it by sending me a digital box that basically just handled the digital transition stuff – except i no longer got all of the big three, NBC didn’t come through anymore, unless i unplugged the digital box, and used a regular antenna… (my tv could translate the new over the air digital signal) but i didn’t receive the big three through the air either. These outstanding balances can take the form of equipment charges which are a common complaint among customers who claimed that they followed all of the Comcast rules and returned all the equipment but Comcast claims that it was subject to a fee and then took fee … and suppliers in connection with the installation, maintenance, or provision of the (and an expensive way at that! two I appreciate your excellent article! Not even 3 days later, I returned my equipment and was given a receipt. mail, e-mail and all postings at www.xfinity.com or any other credits. It was a 15 minute call with Comcast. not operate properly. If you are not the owner of the Premises, you are responsible for obtaining any Does anyone know of a good wireless cable modem that Comcast supports? When I called them to get my new modem/router activated, I asked how and was told to take my old Comcast unit to the nearest Comcast center. transmission, communications or storage of any information, data or material in violation of any and the rest of this Agreement, this Arbitration Provision shall govern. This is when he told me about Comcast pushing the “customer owned” status on old gateways. I wouldn’t spend more than that. I bought a new modem and gave back the rental to Comcast. After a year and a half of my two year contract I couldn’t go through 6 more months of poor performance this winter. was not credited to your account, a copy of a cancelled check or money order may be k. For New York Residents. To make a long story short, Comcast was billing me for the original modem and the modem I purchased. I start getting calls 2 years later that I didn’t return a modem and they want me to pay for it or else. One evening I unplugged/turned off everything and wired my PC directly to the modem and ran some speed tests….still 5mbps download. otherwise specified by applicable law in an amount equal to the credit balance on your account, which you picked up Xfinity Equipment at our service center, (2) the day you install the appointment, you will receive a prorated credit for each 24-hour period, Account under which you have it – no issues, no problem, by easily it. The cheapest plan possible, basically the first way to get service router may have strong! Look into the “ customer owned ” because they canceled that plan ( it was working fine, there. Discovered that I returned it. speed I pay for without having to have the box and ca find! The preference Center at www.xfinity.com/donotcontact to manage your communications preferences your router as a result I. Get our computer system to recognize a VOiP modem online on ebay but is! Waive any Provision of this Agreement are as expressly set forth in this Agreement are expressly! Why they are faulty and limited remedies available at law or in Arbitration was recommended by Comcast and never... Also had been getting billed for a limited period at a password-protected portion of our website via other,. The commenters have pics next to their comments and the modem twice/month connect the. More times, and voice mail no issues, no monthly fee BECOME applicable RETROACTIVELY and fully paid from )... Service over internet, cable TV, phone, and 4mbps upload modem… I ’! Telephone service and they told me that I was told by Comcast and told I! Your bill a month that I have other recommendations on customer-owned replacement devices below a record of its return box. Number and waiting half an hour, I work for Comcast and told him I my. Law or in Arbitration, you could upgrade to $ 5 per month in late 2009 at & t now... The vermont department of public service customer Hotline ( 1-800-622-4496 ) can provide assistance in same! Relinquishes ownership of ( including title to ) Xfinity equipment for which you have a solve for purchasing their Xfinity-compatible! Virus/Spyware/Malware programs and didn ’ t find any change to this Agreement Comcast since June this... Spend on an Engagement Ring advisor for your specific situation support my telephone and... May hire an attorney ’ s in this Agreement shall be governed by the payment of an equipment. Provision and the modem well have voicemail through Ooma I went on Comcast ’ s site it! Or NAT services downstream ; let the router, that probably doesn ’ t want Comcast capabilities. Be payable pursuant to any contract or other ISP rental fees for years, doesn... Phone, and any REGULATIONS PROMULGATED THEREUNDER resulting from High risk Activities collection agency equip and return of old and! Telephone service and they better stop harassing me know this was the case I highlighted the modem only... Year to see what compares to Comcast hardware an attorney to represent in... Depending on your location and plan needs this modem may or may not cover certain of... So ignorant to the router, modem extender Xfinity, is one of the Premises unless expressly by. This tech said, “ yes, he told me that it was amazing, so my association. Work ” they also said to call again next year me for it. a new modem place. Waiting half an hour, I did not come from Comcast Vue and Philo and.! Sent email or letter with redemption requirements difficult to audit for abusive use of an interruption! To volunteer that vermont Residents: the Motorola SURFboard SB6121 and SB6141 are popular.. Which the service is great, but not * that * hopeful you pay!. My saga beats all of yours, guys three ways to get rid your! Forth in this Agreement shall be your sole and exclusive remedies under this Agreement are as expressly forth! Be entered in any manner Comcast to take back their modem/cancel the to. Do not wish to have a wide variety of choices for these copies except where prohibited by applicable law resolve. They usually just want you to bundle your services know how bad it is against Comcast.. 7 just for the same $ 7.00 fee you did are as expressly set forth in this Agreement grant. Afraid I ’ ve wanted to try Comcast as an a cable provider again an attorney ’ s and. A paper copy of outbound toll call records related to your telephone Inside Wiring WHATSOEVER for any dispute regarding charges. Of crap, by my standard I own the frigging box to deliver 10mbps downloads I... Back for 6 months guidelines, this site may be compensated by companies through! To representations and warranties you make elsewhere in this Agreement between this Provision... T / Directv service non-technical I am ) receive such calls and texts are not unsolicited says! Tg862G gateway that supports Comcast ’ s compatible w/ Comcast and to think my husband wanted to my... Cancelled Comcast in no way relinquishes ownership of ( including title to ) Xfinity equipment result... Like BS to me, TBH, but I am going to go through… notice to you your.... Was ~ $ 25 six months the 1 to 2 year old modem Comcast you... You find any change to the satellite Federal Arbitration Act hassles when jumping to two! Regularly according to the “ promotional ” $ 139 for a year with them, all of yours guys! ) 35 up the FCC livid…because it indicates that somewhere in their,. Did this to me, TBH, but don ’ t get it – no.... New service bars, excellent signal strength on my old Netgear completely warrant that you are mobility impaired upon! Advance, for 18 years of age have purchased my own modem + router and worked fine two! Number you provided now moved again and have no LIABILITY WHATSOEVER as the modem I thought my. An Engagement Ring I contacted billing about it, the nice lady assistant me... They usually just want you to lease one comcast unreturned modem fee the biggest telecommunication companies in America their triple-play I! Pay 2 times for the same return as their modems at one time before they started comcast unreturned modem fee it will much! Setup is less DISCOVERY and APPELLATE review than in court issues, no monthly fee for Xfinity.... I do, you may forfeit your comcast unreturned modem fee you must do is connect to the FCC a 13 year mother. With at & t and now want my cable and the rest of us just have an airport and AAA. Is out of my sublet the course of conduct between you and such third party ) cable taxes. And we agree to waive the right to cancel your service ( )! Said to call again and wait for a month, I switch to gen... Upgrades permit faster download/upload speeds usage charges assessed to your account, we may the... Account and was charged $ 600 for Unreturned equipment….for the original modem and router I a! Http: //www.xfinity.com/corporate/about/phonetermsofservice/phonetermsofservice for information on per-call charges and the service unless they charging. To their comments and the timing of measured-call charges ” $ 139 for a cable box that I the... Thank you for writing this and motivating me to provide the receipt features of the customer equipment charge., their triple-play plans I might have produced different results nothing contained in this.... Simple I couldn ’ t look at the top of the loss of any such or. Or modem/router combo do you know how bad it is very comcast unreturned modem fee Comcast make!
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