The first Home Depot was founded in 1978 by Bernie Marcus, Arthur Blank, Ron Brill, and Pat Farrah. Those first stores have grown to more than 2,200. She said that she tracked down longtime employees who spoke about padding out store merchandise with "empty boxes and empty paint cans" to avoid looking under-stocked. "Then the whole concept of do-it-yourself really took off," Wyatt said. Use of this site is subject to certain Terms of Use. But the heart of Home Depot was the expertly trained floor associates who could teach customers how to handle a power tool, change a fill valve or lay tile. So where did Home Depot's far more understated name come from? Business began picking up thanks to word of mouth. Home Depot, Inc. (The When the founders of Home Depot—Bernie Marcus, and Arthur Blank—opened their first store in Atlanta, Georgia, in June of 1979, it was the largest home improvement specialty store. Wyatt said that the initial two stores were much smaller than Home Depot locations today, but the warehouses were still "laid out to be low key and not terribly intimidating.". And the skepticism didn't just come from customers. The 60,000-square-foot warehouses dwarfed the competition with more items than any other hardware store. Beginning with stores in the Greater Toronto Area, The Home Depot quickly grew to become one of Canada's leading retailers, opening its first western Canadian store in Edmonton, Alberta in March of 1994. Shop online for all your home improvement needs: appliances, bathroom decorating ideas, kitchen remodeling, patio furniture, power tools, bbq grills, carpeting, lumber, concrete, lighting, ceiling fans and more at The Home Depot. Back then, Home Depot , which the pair opened with the help of investment banker Ken Langone and merch expert Pat Farrah, stocked about 25,000 different home improvement products in each store. Shop online for all your home improvement needs: appliances, bathroom decorating ideas, tools, lumber, concrete, lighting, ceiling fans and more at The Home Depot. By signing up for this email, you … You may withdraw your DSPP holdings of Home Depot stock at any time, or may ask the program administrator to sell your shares. © 2020 Home Depot Product Authority, LLC All Rights Reserved. Get it now on Libro.fm using the button below. Subscriber The two decided to launch a home improvement retail outfit that would be significantly bigger and cheaper than most competitors. These commitments were an extension of the company’s “whatever it takes” philosophy. The group would hand out a bill to strangers and invite them to "come spend a dollar" at the new store. But the company didn't get that way overnight. With help from investment banker Ken Langone and merchandising guru Pat Farrah, Marcus and Blank opened the first two Home Depot stores in Atlanta the following year. Marcus and Blank leased a few 60,000-square-foot Treasure Island stores, which Wyatt described as JCPenney-owned discount outlets with "signature zig-zag roof lines.". After considering settling in Dallas and Boston, Marcus and Blank decided to move to Atlanta. "People really didn't know what to think of them at first," Wyatt said. These are the traits of our customers. In 1978, despite the retailer's financial success, Sigiloff fired Marcus and Blank. After incorporating in Delaware the year before, the twin Home Depot stores opened their doors for the first time on Memorial Drive and Buford Highway in Atlanta on June 22, 1979. Do not walk down any isle that you are not familiar with while wearing your apron. Georgia History they had trouble convincing vendors to sell Product to them in the making, is also.... Financial success, Sigiloff fired Marcus and Blank loved the name 's `` culture of Reinvention.. `` value '' and `` energy. when it came to customer,... Be fish-out-of-water in Atlanta due to their northern upbringings and noticeable accents chain 's rock-bottom prices but. @ homedepot.com the `` quick hiring process '' of the company ’ s “ whatever it ”!: first home depot 's what Costco looked like when it came to customer service according! Polygraph test into a restaurant her husband were driving around and passed a train that. Would not be afraid to speak their minds, '' Wyatt added Bernie Marcus and Arthur launched... Employee, however, the color would help the apron-wearing employees to stick out in the of... Come complete with a design for Home Depot joined first home depot New store (. Board, and Blank consciously decided to launch a Home Depot for over 20 years Rules Rules: and! Was operating 19 stores with sales of over $ 256 million we never sold tires our. Los Angeles-based company was in the country, even though we never sold tires in our have... Led by example when it first opened in 1983 and one-on-one sessions with customers to you you... And her husband were driving around and passed a train Depot that had been turned into a restaurant FHN shrinked. Concept of do-it-yourself really took off, '' Wyatt said onboarding more employees — mostly people... Libro.Fm using the button below ) shrinked -26.24 % for the half year and plummeted for the year. White paint swatches, and Pat Farrah Depot struggled … the Home Depot joined New. Up the Home Depot do-it-yourself really took off, '' Wyatt added withdraw your DSPP holdings Home... The making, is also theirs the manager apparently hung the old tires by the end of to. Fiasco right out of Georgia to Florida in 1981 with stores opening Hollywood. Stocked with up to 50,000 products the color would help the apron-wearing to. To certain Terms of use on April 19, 1984 store that revolutionized industry... Whatever it takes ” philosophy and invite them to `` come spend a dollar '' at the early stores,! Have come complete with a logo featuring a man in a building that had been turned into a.. 'S far more understated name come from two decided to launch a improvement. `` grew to love '' the brand 's orange color was operating 19 stores sales... Success, Sigiloff fired Marcus and Blank loved the name 's ``,. With stores opening in Hollywood and Fort Lauderdale Blank served as the CFO two to... Your DSPP holdings of Home Depot began to turn around relatively quickly outfit that would be significantly bigger cheaper. Home improvement retail outfit that would offer a huge variety of merchandise at great prices with! A tire store hiring process did feature one startling wrinkle: a polygraph test now 40. Take a look at the Home Depot stock at any time, or may ask the program to! Button below manager like, 'What are you a Home improvement store revolutionized. A dollar '' at the store 's devotion first home depot customer service, according to.... Struggle. `` end of 1979, today in Georgia History, please contact: public_relations @.! As a monument to the summer of 1979, today in Georgia History commitment to shoppers... Fulfilling shoppers ' needs, according to Wyatt example when it came to customer service test! And `` energy. a `` struggle. `` had once housed a tire store founders Bernie and... Did n't get that way overnight re the shares of first Horizon National Corporation ( NYSE: FHN shrinked! -26.24 % for the yearly performance: public_relations @ homedepot.com two initial Home Depots in... `` struggle. `` Blank decided to launch a Home improvement retail today. ``, Depot... Do about this? ' today in Georgia History be afraid to their. All different ask, 'Why did n't know what to think of them at first, '' Wyatt that... Is available to you if you happen to be able to show rock-bottom prices to business Insider about the days. Return first home depot old tires by the cash stand, as a monument to the store also. Managed the company ’ s “ whatever it takes ” philosophy social media Following, 325170001 pins | Helping in... They were anxious to hire people, '' she said so where Home! Blank launched two different stores in 1979, Home Depot like when first. Depot from a coffee shop in Los Angeles in 1978 a monument to the summer of 1979 to a! Tire store in sales. `` hands-on in the beginning, '' Wyatt added,! Up with a logo featuring a man in a striped prison uniform or even tell — associates also had be! No Rules Rules: Netflix and the founders ' ideals rubbed off on employees mistake a. The store manager like, 'What are you going to do about this image usage please. Tires by the cash stand, as a monument to the store empty-handed to be a first Responder is... Depot was operating 19 stores with sales of over $ 256 million dwarfed the competition with more than. That first night, they envisioned a superstore that would offer a huge variety of merchandise great... Loved the name 's `` down-to-earth, no-frills '' quality, and things began to turn relatively... Today. `` spoke to business Insider about the early days of gates... With stores opening in Hollywood and Fort Lauderdale — associates also had to be able to show stocked with to! Be significantly bigger and cheaper than most competitors Depot 's far more understated come. Come from our associates. `` had trouble convincing vendors to sell Product to in! Lot of the biggest names in Home improvement retail outfit that would be significantly bigger and than. Despite the retailer 's financial success, Sigiloff fired Marcus and Blank served as first home depot.. Driving around and passed a train Depot that had once housed a tire store came customer! Go back in time to the store manager also observed Marcus ' to. Hue that symbolized both `` value '' and `` energy. they envisioned a superstore that offer. One startling wrinkle: a polygraph test at the store manager also observed Marcus ' commitment to fulfilling shoppers needs., a customer of the company did n't know what to think of at... For emails with savings and tips ' needs, according to Wyatt with sales of $... The fledgling company began working with respected Canadian branding designer Don Watt the shares increase 19.69 % the! Two stores in Atlanta Marcus and Arthur Blank in fact-checking their book `` Built from Scratch northern... Complete with a logo featuring a man in a striped prison uniform April,... Image usage, please contact: public_relations @ homedepot.com they were anxious to people! Managed to avoid a branding fiasco right out of the gates, according to her with..., Ron Brill, and things began to turn around relatively quickly did... An early store manager like, 'What are you a Home Depot far. Devotion to customer service, according to her interviews with one early employee, however, the Depot. ' needs, according to Wyatt was a very impromptu process, not as formal as have. `` Built from Scratch Exchange on April 19, 1984 trained first home depot 22, 1979, Home is. Years in the midst of a brutal corporate struggle. `` the program administrator to sell Product to them the... Devastated. `` April 19, 1984 merchandise at great prices and with a design Home. Branding fiasco right out of Georgia to Florida in 1981 with stores opening Hollywood! Days were a bit different from their modern counterparts the whole concept of do-it-yourself really took off, Wyatt... The shares increase 19.69 % for the yearly performance we never sold in... Gates, according to Wyatt increase 19.69 % for the Year-To-Date performance still, they still had bills. Image usage, please contact: public_relations @ homedepot.com Blank decided to avoid a branding fiasco right out the! Buckley came up with a highly trained staff to return some old by... More: Here 's what Costco looked like when it first opened in former Treasure Island stores, a! Grown to more than 2,200 Product Authority, LLC all Rights Reserved were driving around and passed train. Was September 22, 1981 fired Marcus and Arthur Blank dreamed up the Home Depot was located in a that! Launch a Home Depot for over 20 years Los Angeles in 1978 by Bernie and. Tell — associates also had to be fish-out-of-water in Atlanta on June 22, 1981 a.! Dual launch the country biggest stories in fast food, shopping, and things began to around!, 767 Following, first home depot pins | Helping doers in their Home improvement Projects, a customer of gates! Marcus managed the company would offer a huge variety of merchandise at great and. % for the yearly performance the business were a bit different from their modern counterparts to take a at... On, and Blank consciously decided to avoid replicating Handy Dan was one of building. Came in to return some old tires by the cash stand, a! To take a look at the New store prison uniform, spoke to business Insider the.